Successfully passed the rigorous Secure Hosting Alliance (SHA) audit, earning the SHA Trust Seal certification.
As one of the first global IaaS providers to achieve this recognition, RAKsmart has demonstrated compliance with the highest standards of security, reliability, and customer protection.

The certification delivers tangible and multifaceted value to RAKsmart customers.

The Secure Hosting Alliance, an initiative of the Internet Infrastructure Coalition (i2Coalition), promotes stringent operational standards that go beyond conventional industry norms. Its certification process rigorously evaluates a provider’s security protocols, infrastructure resilience, customer-protection measures, and operational excellence—ensuring compliance with best-practice requirements recognized by alliance members worldwide.

For RAKsmart, obtaining the SHA certification is not only authoritative recognition of our existing security practices and infrastructure capabilities but also powerful proof of our ongoing commitment to putting customers first. This certification will bring several practical benefits to our clients:

• · Enhanced Security and Trust Assurance: Through transparent policies and reinforced accountability mechanisms, RAKsmart ensures customer data and applications are hosted on infrastructure that meets the highest industry responsibility standards, providing a solid foundation of trust.

• · Documented Issue Resolution: SHA mandates standardized response protocols for infrastructure abuse. We have established and implemented traceable handling processes to ensure rapid, consistent, and prioritized responses to security threats and abuse reports, comprehensively protecting customer services and the network ecosystem.

• · Exceptional Service Reliability: Leveraging well-documented network resilience tests, proactive monitoring mechanisms, and systematic recovery plans, RAKsmart can continuously deliver the high availability and high-performance services that businesses rely on, even under high load or attack conditions.

• · Legal Compliance and User Rights Protection: We have undergone a certified procedure for handling government requests, ensuring adherence to legal requirements while safeguarding legitimate user rights, achieving a balance between legal obligations and user privacy.

• · Collaboration with Industry Leaders: As a member of the SHA community, RAKsmart will work with top global hosting companies to advance the implementation of best practices and continuously enhance service and security levels.

Providing Comprehensive Protection and Service Assurance for RAKsmart Customers

RAKsmart's SHA certification is built upon four core pillars, offering customers all-around protection and service assurance:

• · Transparency: Clear and public service policies and processes, including Acceptable Use Policies and abuse handling procedures, ensure customers are fully informed about operational standards.

• · Infrastructure Abuse Handling Mechanism: Prioritized handling of security incidents through clear contact channels and rapid response mechanisms maintains the health and security of the overall network environment.

• · Network Resource Reliability: Implementation of proactive monitoring, resilient recovery planning, and service level matching mechanisms guarantees the continuous and stable operation of customer businesses.

• · Government Request Handling Standards: Addressing law enforcement requests through documented and compliant procedures, adhering to both legal requirements and user rights.

"Earning the SHA certification validates not only RAKsmart's current service capabilities but also embodies our long-term commitment to customers," said Matt Kauffman, Spokesperson for RAKsmart. "We always prioritize customer trust and are dedicated to providing a reliable hosting environment through the highest security standards and transparent operations."

The introduction of the SHA certification holds profound significance for the global hosting industry. It not only promotes the establishment of accountable and enforceable operational standards but also enhances trust between customers, regulators, and providers through transparent policies, while advocating for compliance procedures centered on user rights. As a certified member, RAKsmart will continue to practice industry self-discipline and collaborate with peers to build a sustainable ecosystem in the hosting and cloud services sector.

About RAKsmart

Founded in 2011 and headquartered in Silicon Valley, USA, RAKsmart is a renowned global internet infrastructure service provider committed to offering SMEs services including physical servers, bare metal cloud, cloud servers/VPS, large bandwidth, DDoS protection, multi-IP segment servers, cloud phones, domain/SSL, CDN, and data center colocation. Leveraging over 30 data center locations worldwide, robust technical expertise, and a professional service team, RAKsmart is becoming a reliable technology partner driving the global expansion of enterprises. For more information, please visit https://www.raksmart.com.

About the Secure Hosting Alliance (SHA)

The Secure Hosting Alliance, initiated by the i2Coalition, comprises over twenty hosting service providers and related companies (including GoDaddy, Cloudflare, Hostinger, Webpros, etc.). It aims to drive continuous improvement in security, reliability, and customer protection among global hosting providers through high-standard certification. Its Trust Seal has become a key marker for identifying high-quality, trustworthy hosting providers.