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Personal Information We Collect


We collect your personal information in the course of providing RAKSMART Offerings to you.
Here are the types of information we gather:

• Information You Give Us: We collect any information you provide in relation to RAKSMART Offerings.
• Automatic Information: We automatically collect certain types of information when you interact with RAKSMART Offerings.

How We Use Personal Information


We use your personal information to operate, provide, and improve RAKSMART Offerings. Our purposes for using personal information include:

• Provide RAKSMART Offerings: We use your personal information to provide and deliver RAKSMART Offerings and process transactions related to RAKSMART Offerings, including registrations, subscriptions, purchases, and payments.
• Measure, Support, and Improve RAKSMART Offerings: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop RAKSMART Offerings.
• Recommendations and Personalization: We use your personal information to recommend RAKSMART Offerings that might be of interest to you, identify your preferences, and personalize your experience with RAKSMART Offerings.
• Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
• Communicate with You: We use your personal information to communicate with you in relation to RAKSMART Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
• Marketing: We use your personal information to market and promote RAKSMART Offerings. We might display interest-based ads for RAKSMART Offerings.
• Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, RAKSMART, and others. We may also use scoring methods to assess and manage credit risks.
• Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Cookies


To enable our systems to recognize your browser or device and to provide RAKSMART Offerings to you, we use cookies. How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with raksmart.com.
• Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through RAKSMART Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party. For example, we provide information payment gateways to facilitate your payment related to your subscription, purchases, or support.
• Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering RAKSMART services, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the unlikely event that RAKSMART or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
• Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of RAKSMART, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How We Secure Information


To enable our systems to recognize your browser or device and to provide RAKSMART Offerings to you, we use cookies.

At RAKSMART, security is our highest priority. We design our systems with your security and privacy in mind.
• We maintain a wide variety of compliance programs that validate our security controls.
• We protect the security of your information during transmission to or from RAKSMART websites, applications, products, or services by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Access and Choice


You can view, update, and delete certain information about your account and your interactions with RAKSMART Offerings. If you cannot access or update your information yourself, you can always contact us for assistance.

• Account Information: If you want to add, update, or delete information related to your account, please go to the RAKSMART Management Console. When you update or delete any information, we usually keep a copy of the prior version for our records.
• Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the RAKSMART Management Console. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
• Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Children’s Personal Information


We don’t provide RAKSMART Offerings for purchase by children. If you’re under 18, you may use RAKSMART Offerings only with the involvement of a parent or guardian.

Retention of Personal Information


We keep your personal information to enable your continued use of RAKSMART Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions


If you have any concern about privacy at RAKSMART or want to contact one of our data controllers, please contact us with a thorough description, and we will try to resolve it.
If you interact with RAKSMART Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.
Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

Additional Information for Certain Jurisdictions


We provide additional information about the privacy, collection, and use of personal information of prospective and current customers of RAKSMART Offerings located in certain jurisdictions.

Examples of Information Collected


Information You Give Us
You provide information to us when you:
• subscribe to, or purchase RAKSMART Offerings;
• create or administer your RAKSMART account (and you might have more than one account if you have used more than one email address when using RAKSMART Offerings);
• configure your settings for, provide data access permissions for, or otherwise interact with RAKSMART Offerings;
• register for or attend an RAKSMART event;
• communicate with us by phone, email, or otherwise (such as QQ and Wechat);
• complete a questionnaire, a support ticket, or other information request forms;
• post on RAKSMART websites or participate in community features;
• employ notification services.
Depending on your use of RAKSMART Offerings, you might supply us with such information as:
• your name, email address, physical address, phone number, and other similar contact information;
• payment information, including credit card information;
• information about your location;
• information about your organization and your contacts, such as colleagues or people within your organization;
• usernames, aliases, roles, and other authentication and security credential information;
• content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
• information regarding identity, including government-issued identification information;
• corporate and financial information; and
• VAT numbers and other tax identifiers.

Automatic Information


We collect information automatically when you:
• visit, interact with, or use RAKSMART Offerings (including when you use your computer or other device to interact with RAKSMART Offerings);
• download content from us;
• open emails or click on links in emails from us; and
• interact or communicate with us (such as when you attend an RAKSMART event or when you request customer support).
Examples of the information we automatically collect include:
• network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
• computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
• the location of your device or computer;
• authentication and security credential information;
• content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
• RAKSMART Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
• the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and RAKSMART Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
• email addresses and phone numbers used to contact us; and
• identifiers and information contained in cookies (see our Cookies Notice).

Information You Can Access


Examples of information you can access through RAKSMART Offerings include:
• your name, email address, physical address, phone number, and other similar contact information;
• usernames, aliases, roles, and other authentication and security credential information;
• your subscription, purchase, usage, billing, and payment history;
• payment settings, such as payment instrument information and billing preferences;
• tax information;
• email communication and notification settings; and
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